Privacy Policy

This Privacy Policy was last updated on 30 March 2025. It applies to Straya Online Fencing Supplies and governs the collection, use, storage, and disclosure of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Straya Online Fencing Supplies (“we”, “us”, “our”) operates an online fencing supply store at strayaonlinefencingsupplies.com.au. We are committed to protecting your personal information and handling it responsibly.

For privacy-related enquiries, please contact us at:

Email: support@strayaonlinefencingsupplies.com.au
Phone: 1800 FENCE1
Address: 18 Old Pacific Highway, Yatala QLD 4207

2. What Information We Collect

We collect personal information that is necessary to provide our products and services. This includes:

Identity information: Full name, company name (if applicable)
Contact information: Email address, phone number, delivery and billing address
Account information: Username, password (encrypted), account preferences, and order history
Payment information: Credit/debit card details, bank transfer references, or payment identifiers from third-party processors . We do not store full card numbers on our systems.
Order information: Products purchased, delivery instructions, and communications related to your order
Technical information: IP address, browser type, device type, pages visited, and cookies (see Section 8)
Communications: Enquiries, support requests, and feedback you send us

3. How We Collect Your Information

We collect your information in the following ways:

When you create an account on our website
When you place an order online or by phone
When you contact us via email, phone, or contact forms
Automatically through cookies and analytics tools when you browse our website
From third-party payment processors when you complete a transaction

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including payment, dispatch, and delivery coordination
Manage your account and provide access to order history and features
Communicate with you about your orders, enquiries, or support requests
Send you transactional emails (e.g. order confirmations, shipping notifications)
Send you marketing communications where you have opted in (you can opt out at any time)
Improve our website, products, and services
Detect and prevent fraud, unauthorised access, or misuse of our systems
Comply with legal and regulatory obligations

5. Payment Processing

All payment transactions are processed through secure, PCI-DSS compliant third-party payment providers including (but not limited to) Stripe. We do not store your full credit card details on our servers. By completing a purchase, you agree to the privacy policies of the relevant payment provider.

Payment providers we use may collect and process your information independently in accordance with their own privacy policies.

6. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Payment processors: To securely process transactions (e.g. Stripe)
Delivery and logistics providers: To coordinate the delivery of your order
IT and platform service providers: Including our website hosting, ecommerce platform, and email service providers
Analytics providers: Such as Google Analytics, to help us understand site usage (data is anonymised where possible)
Legal and regulatory authorities: Where required by law, court order, or to protect our legal rights

Where we share data with third-party service providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

7. Overseas Disclosure

Some of our service providers (such as cloud hosting platforms and payment gateways) may store or process data outside of Australia. We take reasonable steps to ensure these providers maintain appropriate data protection standards. By using our website, you consent to your information being transferred and stored internationally as described in this policy.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

Keep you logged in to your account
Remember your cart and preferences
Analyse website traffic and usage patterns
Support marketing and remarketing activities

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website, including your ability to log in or complete a purchase.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

SSL/TLS encryption for all data transmitted through our website
Encrypted storage of account passwords
Restricted access to personal data within our organisation
Use of PCI-DSS compliant payment processors

While we take these precautions, no method of transmission over the internet is completely secure. We encourage you to use a strong, unique password for your account and notify us immediately if you suspect any unauthorised activity.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, including for legal, accounting, and regulatory requirements. Order records are generally retained for a minimum of 7 years in accordance with Australian tax law. Account data may be deleted upon request, subject to these retention obligations.

11. Your Rights and Access

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent to marketing communications at any time
Request deletion of your account and associated data (subject to legal retention obligations)
Lodge a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at support@strayaonlinefencingsupplies.com.au. We will respond to your request within a reasonable timeframe and no later than 30 days.

12. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance at support@strayaonlinefencingsupplies.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

Email: support@strayaonlinefencingsupplies.com.au
Phone: 1800 FENCE1
Address: 18 Old Pacific Highway, Yatala QLD 4207